1. Healthwatch Annual Report

    Report -

    Healthwatch City of London has published its first annual report since being awarded the contract to deliver services in September 2019. The report covers the highlights from the year, how we've made a difference and how we have helped you.

  2. Decision Making Policy

    Report -

    This policy ensures we have transparent decision making processes in place and provides clarity of where and what decisions are taken, by whom and whose responsibility it is to action.

  3. Policy - Healthwatch City of London Constitution

    Report -

    Read our Constitution below to find out how we are governed, our purpose and what we can do to undertake this.

  4. Confidentiality Policy

    Report -

    The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.

  5. Enter and View Policy

    Report -

    Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.

  6. Complaints Policy and Procedure

    Report -

    We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

  7. Volunteer Role Description Policy Assistant

    Report -

    Do you have an interest in health and social care policy?
    Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?

  8. Volunteer Role Description Information Analyst

    Report -

    Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?

  9. Volunteer Role Description Community Listeners and Influencers

    Report -

    Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research?
    Would you like to gain skills in influencing or community engagement?

  10. Volunteer Role Description Public Representative

    Report -

    Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?

  11. Volunteer Role Description Remote Service Assessors

    Report -

    Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.

  12. Volunteer Role Description Communications and Digital Support Assistant

    Report -

    Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?

  13. Moorfields Eye Service Relocation - Public Meetings

    News -

    A proposal by Moorfields and its partners, the UCL Institute of Opthalmology and Moorfields Eye Charity, to create a new centre of excellence in eye care at St Pancras Hospital was consulted on last year.

  14. City Advice Service Changes - Have Your Say

    News -

    The City of London Corporation will be recommissioning your citizen’s advice service (City Advice) at the end of 2020.

  15. City of London and Hackney Wellbeing Mental Health Consultation Event

    News -

    You are invited to attend a consultation into the future of the Wellbeing Network across the City of London and Hackney. The Wellbeing Network provides mental health support to adults with mental health problems or those at risk of developing them.

  16. Care Quality Commission’s Declare Your Care Campaign

    News -

    The Care Quality Commission (CQC) is encouraging people with a learning disability, their parents, carers and advocates to feedback to them about their care.

  17. Public Board Meeting Agenda February 20th 2020

    Report -

    Agenda for the Public Board Meeting February 20th 2020

  18. Minutes of Board Meeting 23rd January 2020

    Report -

    Our Board meets regularly to provide governance and strategic leadership for the organisation.

  19. Newsletter February 2020

    News -

    Read the latest newsletter from Healthwatch City of London. It provides advice and information about the Corona Virus, updates about our work and volunteer recruitment.

  20. Corona Virus

    News -

    As the information surrounding Corona Virus is changing and evolving, below is some basic advice to protect yourself and others and a link to where you will find the most up to date advice and information.

  21. Neaman Practice latest news

    News -

    Latest Patient information
    If you need to self isolate and need an isolation note for your employer please click https://111.nhs.uk/isolation-note.
    The practice will not be providing sick notes.

  22. Barts Health NHS Trust-COVID-19

    News -

    The Chief Executive, Alwen Williams, wrote to partners informing them they are well equipped to meet the challenges ahead and are putting in additional plans to care for our patients at this time.

  23. Latest news from the Dragon Cafe

    News -

    Dragon café in the city lauches virtual programme on Wednesday 01 April. Join here for this pilot of 'Virtual DCC', at their online Dragon Café in the City event. They have a small selection of activities for all to enjoy.

  24. What roles are NHS Volunteers carrying out

    News -

    The NHS Volunteer Responders recruitment initiative has recruited 750,000 people, three times higher than initially targeted.

  25. City of London Corporation - Advice for Residents

    Advice and Information -

    If you live in the Square Mile, are self-isolating and require help, please let us know by emailing the COVID-19 mailbox or by calling 020 7606 3030. Please note, you can email us on behalf of someone else (with their consent).

  26. Newsletter 9 April 2020

    News -

    Read the latest newsletter from Healthwatch City of London. It provides up to date advice about the Coronavirus and how to stay healthy.

  27. Homerton University Hopsital - Latest COVID-19 briefing

    Advice and Information -

    Homerton University Hospital NHS Foundation Trust have released the latest update on COVID-19 for their patients and user groups.

  28. Temporary relocation of Watsons Pharmacy

    Advice and Information -

    The Soho walk-in centre where Watsons Pharmacy is located has been closed, therefore the pharmacy is temporarily relocating.

  29. City of London Corporation COVID 19 information

    Advice and Information -

    The City of London Corporation has a dedicated site for you to access information regarding services during the COVID 19 situation.

  30. Newsletter 23 April 2020

    News -

    Read our latest newsletter for all the up to date information on Health and Social Care services in the City, our volunteer campaign and for the opportunity to have your say.

  31. New advice published for parents on Covid 19 and childhood illness

    Advice and Information -

    New advice for parents has been issued from Barts Heath NHS Trust and East London Health and care partnership.

  32. Dentistry services

    Advice and Information -

    Please read the information below for dentist services in the City of London

  33. Ophthalmology services provision

    Advice and Information -

    We have pulled together an overview of the ophthalmology services available at present for City of London residents.

  34. NHS 'Open for business'

    Advice and Information -

    The coronavirus pandemic has resulted in a decrease in people accessing NHS services for a range of conditions that are not related to coronavirus.

  35. Send a message to your loved one

    Advice and Information -

    Barts Health NHS Trust have launched a messaging service for those in hospital during the COVID 19 pandemic

  36. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  37. Mental and Physical wellbeing

    Advice and Information -

    We have created this page to inform you of some activities to keep your mental and physical health in shape.

  38. Advice if you are shielding

    Advice and Information -

    We are aware of some confusion around shielding. We are looking into the situation and can report back the following information.

  39. Newsletter 7 May 2020

    News -

    Our newsletter provides all the latest advice and information for the access of health and social care services for residents of the City of London.

  40. Healthwatch City of London Board Meeting for the public 20 February 20 - minutes

    Report -

    Healthwatch City of London hold regular public board meetings.

  41. Latest government advice

    News -

    Summary of the latest advice from the government

  42. Healthwatch City of London Bulletin 1

    News -

    Healthwatch City of London Bulletin Issue 1. Join us at our next Board meeting for the public, and let us know your view on GP surgery services during Covid 19

  43. Healthwatch City of London Bulletin 2

    News -

    Over the next couple of week we are focusing on the experiences of the carers in our community. We'll be holding a virtual coffee morning and launching an on line survey to understand their experiences during Covid-19

  44. Join us for our Carers virtual coffee morning

    News -

    On Thursday 4th June from 10 am we will be holding a virtual coffee morning for Carers.

  45. Healthwatch City of London Board Meeting with the Public - Presentations

    Report -

    On Friday 29th May we held our first virtual Board meeting with the Public.

  46. Healthwatch City of London Newsletter 4 June 2020

    News -

    Our newsletter provides all the latest advice and information for the access of health and social care services for residents of the City of London.

  47. Carers week free to attend events

    News -

    Many virtual events are planned to celebrate Carers week (8 - 14 June)

  48. Mystery shop of dentists and hospital dental provision

    News -

    Healthwatch City of London has carried out a survey of dentist and hospital dental services in the City and Hackney between 20th – 22nd May, the aim of the survey was to ascertain the advice being given to patients in light of Covid-19.

  49. Healthwatch City of London Bulletin 3

    News -

    Latest bulletin from Healthwatch City of London, covering our dentistry mystery shop and our Carers virtual coffee morning.