Opening Times
We are open Tuesdays - Fridays from 09:00 to 17:00. We are based in the Portsoken Community Centre, you can find us there on Thursdays and Fridays. We work from home on Tuesdays and Wednesdays but you can reach us via our email info@healthwatchcityoflondon.org.uk or via telephone 020 3745 9563
Who we are and what we do
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
Our approach
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
Nolan Principles
Healthwatch City of London work to the Seven Principles of Public Life (Nolan Principles), which outline the ethical standards those working in the public sector are expected to adhere to.
These are:
Selflessness
Integrity
Objectivity
Accountability
Openness
Honesty
Leadership
The Health and Social Care Landscape
The Integrated Care Partnership
The City and Hackney Integrated Care Partnerships (ICP) is a local group of health and care organisations, including local authorities and community organisations, working together across City and Hackney.
In City and Hackney our ICP brings together a variety of partners to commission and deliver health, care and wellbeing services to our patients and residents. Working together in this way has allowed local services to become more joined-up and streamlined around patients.
Key priorities for the City and Hackney ICP are:
- Deliver a shift in resource and focus on prevention to improve the long-term health and wellbeing of local people and address health inequalities
- Deliver proactive community-based care closer to home and outside of institutional settings where appropriate
- Ensure we maintain financial balance as a system and achieve our financial plans
- Deliver integrated care which meets the physical, mental health and social needs of our diverse communities
- Empower patients and residents
Neighbourhoods Programme
Neighbourhoods brings residents, voluntary sector, health, education and care services together in City & Hackney’s eight Neighbourhoods, to work together on what matters to local people and address health inequalities.
The City of London is part of the Shoreditch Park and City Neighbourhood.
Find out more about the Neighbourhoods Programme https://cityandhackneyneighbourhoods.org.uk/
Shoreditch Park and City Primary Care Network (PCN)
PCN’s provide the structure and funding for services to be delivered locally, in response to the needs of patients.
The PCN Priorities are:
Read more about the Shoreditch Park and City PCN here
https://shoreditchparkandcitypcn.gpweb.org.uk/
Community Services
Homerton Healthcare NHS Foundation Trust provide community services across City and Hackney.
These include:
Specialist community nursing
Neighbourhoods Community Nursing (Adults)
Children’s services in the community
Adult Community Rehabilitation Team
Adult Integrated Continence Service
Dietetics
Transitional Neurological Rehabilitation Unit
Neurological Outreach
Social Care
The City of London Corporation provide social care services for residents of the City of London.
These are categorised into Adult Social Care and Children and Families.
Involving patients and residents more in health and care services is central to the integrated way of working. If you would like to find out more or be involved in reshaping services please contact info@healthwatchcityoflondon.org.uk
