News and reports

We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.

The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.

Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research?
Would you like to gain skills in influencing or community engagement?

Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?

Do you have an interest in health and social care policy?
Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?

Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.

Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?

Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?

Read our Constitution below to find out how we are governed, our purpose and what we can do to undertake this.

This policy ensures we have transparent decision making processes in place and provides clarity of where and what decisions are taken, by whom and whose responsibility it is to action.

A great way to get more involved with Healthwatch City of London is to attend one of our board meetings.