1. What we learned talking to people in the Square Mile

    Report -

    Healthwatch City of London staff have visited the Square Mile community spaces and services to talk to City people about their experiences of local health and care services.

  2. What roles are NHS Volunteers carrying out

    News -

    The NHS Volunteer Responders recruitment initiative has recruited 750,000 people, three times higher than initially targeted.

  3. City of London Corporation - Advice for Residents

    Advice and Information -

    If you live in the Square Mile, are self-isolating and require help, please let us know by emailing the COVID-19 mailbox or by calling 020 7606 3030. Please note, you can email us on behalf of someone else (with their consent).

  4. Healthwatch City of London Bulletin 2

    News -

    Over the next couple of week we are focusing on the experiences of the carers in our community. We'll be holding a virtual coffee morning and launching an on line survey to understand their experiences during Covid-19

  5. Healthwatch City of London Newsletter 24 July 2020

    News -

    Read our latest newsletter which covers how to join us at our Board Meeting and our 'Listening to City Carers' session. Also find out more about the health benefits of cycling in the City and the Government's campaign 'Enjoy Summer Safely'.

  6. New Finding support services website

    Advice and Information -

    Find support services is a new website launched by the City of London Corporation and Hackney Council, that displays voluntary and community organisations offering a wide range of support to City and Hackney's residents.

  7. Healthwatch City of London Bulletin 47

    News -

    This week's bulletin summarises the main points from the PM's announcement on Social Care and the NHS Backlog. Includes details of our events schedule for the next couple of months. Don't forget to register for our AGM being held on 16th September.

  8. Healthwatch City of London August Newsletter

    News -

    In this month's newsletter we are excited to share our Annual Report from 2022/23, 'Watching and working for you', we also have updates on our upcoming engagement events and useful information on to cope with the Cost of Living Crisis.

  9. Patient Panel on Safeguarding in the City of London

    Report -

    We held a Patient Panel on Safeguarding in the City of London.

  10. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  11. Read our latest report on City of London services

    Report -

    Our latest Healthwatch City of London insight report shows a slight increase in overall public satisfaction with local health and care services.

  12. Could you be an Associate Board Member?

    News -

    We are seeking people interested in becoming an Associate Board Member for Healthwatch City of London.

  13. Healthwatch City of London Board meeting minutes 27th May 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  14. Earn credits volunteering with us

    News -

    Great news! As a way of valuing the people who volunteer with Healthwatch City of London, volunteers can now earn Time Credits for their contribution.

  15. What we've learned talking to local people

    Report -

    Healthwatch City of London project officer Janine Aldridge has been carrying out a programme of engagement to gather intelligence and patient views on health and care services in and around the City.

  16. Annual conference report 2017

    Report -

    We held our annual conference on 20 October 2017 at the Dutch Centre.

  17. Healthwatch City of London Annual Report, 2017-18

    Report -

    The Annual Report for 2017/18 summarises the work of Healthwatch City of London in line with and building on the priorities identified for the period.

  18. Healthwatch City of London priorities

    News -

    We consulted on the following priorities at our annual general meeting on 4 October 2018. These priorities will inform our work over the coming year.

  19. Healthwatch City of London Board meeting minutes 15th January 2015

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  20. Healthwatch City of London board meeting minutes 12th September 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  21. Healthwatch City of London board meeting minutes 10th December 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  22. Healthwatch City of London board meeting minutes March 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  23. Healthwatch City of London board meeting minutes February 2014

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  24. Healthwatch City of London Board meeting minutes November 2013

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  25. Chat from our Chair - April 2019

    Blog -

    Many of you will have read that we, alongside Hackney Healthwatch and the City of London, have concluded that the current arrangements for managing the Healthwatch City of London (HWCoL) contract are not delivering the benefits we had hoped for.

  26. Important message from our Chair

    Blog -

    Our Chair shares an update on how Healthwatch City of London will be run going forward.

  27. Healthwatch City of London board meeting minutes 28th January 2019

    Report -

    Our Board meets monthly to provide governance and strategic leadership to our organisation.

  28. Come along to our next board meeting on 20th February 2020

    News -

    A great way to get more involved with Healthwatch City of London is to attend one of our board meetings.

  29. New board appointments

    News -

    Healthwatch City of London is pleased to announce the appointment of Gail Beer as its new chair.

  30. Our board is recruiting - join us

    News -

    Are you passionate about improving care for people who live, work and study in the City of London? We are looking for enthusiastic and highly motivated City residents and workers to fill key positions on our board.

  31. Annual General Meeting launches 'invigorated' Healthwatch for City residents

    News -

    More than 40 City residents and workers took part in the Healthwatch City of London Annual General Meeting (AGM) at the Livery Hall on 4 October.

  32. Healthwatch City of London is Relaunched

    News -

    Healthwatch City of London has been set up as a brand new charity whose Trustees live and work here and are only too aware of the challenges there are in delivering services across the City where there are differing priorities.

  33. Healthwatch Annual Report

    Report -

    Healthwatch City of London has published its first annual report since being awarded the contract to deliver services in September 2019. The report covers the highlights from the year, how we've made a difference and how we have helped you.

  34. Decision Making Policy

    Report -

    This policy ensures we have transparent decision making processes in place and provides clarity of where and what decisions are taken, by whom and whose responsibility it is to action.

  35. Policy - Healthwatch City of London Constitution

    Report -

    Read our Constitution below to find out how we are governed, our purpose and what we can do to undertake this.

  36. Confidentiality Policy

    Report -

    The Confidentiality Policy will ensure that all staff, members, volunteers and users understand the organisation's requirements in relation to the disclosure of personal data and confidential information.

  37. Enter and View Policy

    Report -

    Enter and View is not an inspection, but an opportunity for laypeople to engage with service users and their families, in order to gain a better view of how they feel about their services.

  38. Complaints Policy and Procedure

    Report -

    We are committed to providing a high quality service to everyone we deal with. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

  39. Volunteer Role Description Policy Assistant

    Report -

    Do you have an interest in health and social care policy?
    Would you like to gain skills in influencing, policy analysis, and the policy consultation and development process?

  40. Volunteer Role Description Information Analyst

    Report -

    Do you have skills and an interest in analysing quantitative and qualitative data? Perhaps you would like to gain experience of this within a health and social care setting?

  41. Volunteer Role Description Community Listeners and Influencers

    Report -

    Do you have a passion for championing the voice of patients and the public? Do you enjoy listening to the experiences of others? Are you interested in social research?
    Would you like to gain skills in influencing or community engagement?

  42. Volunteer Role Description Public Representative

    Report -

    Do you have an interest in influencing the design, development and delivery of health and social care services? Do you enjoy championing the voice of patients and the public? Would you like to gain skills in influencing?

  43. Volunteer Role Description Remote Service Assessors

    Report -

    Healthwatch City of London trained volunteers visit health and adult social care services to see how they are run. This is called ‘Enter and View’ and Healthwatch City of London trains volunteers to be ‘authorised representatives’ to these out.

  44. Volunteer Role Description Communications and Digital Support Assistant

    Report -

    Do you enjoy engaging with the public whilst sharing your digital skills? Do you have skills in media communications?

  45. Public Board Meeting Agenda February 20th 2020

    Report -

    Agenda for the Public Board Meeting February 20th 2020

  46. Minutes of Board Meeting 23rd January 2020

    Report -

    Our Board meets regularly to provide governance and strategic leadership for the organisation.