Annual Business Plan 2024/25
Local Priorities
We have used our experience and insights for working with you and others to develop objectives that are locally based and designed to make a difference to those of us who live and work here. You can read the full plan the link below.
Our top local priorities for the year are as follows:
1) Deliver 10 patient panels to inform you about Health and Social care topics that are important to you.
2) Hold a summer information event in June and our AGM in October, both events will give residents important information on local Health and Social Care services and on the work of Healthwatch City of London.
3) Undertake two research projects – the use of digital applications in Health and Social Care; the extent of Social Isolation in the City. Both of these topics have been raised by residents as concerns.
4) Carry out two Enter and Views – St Bartholomew’s Hospital Cardiology Department and the Neaman Practice. Following feedback from residents on the poor patient communication at the St Bartholomew’s cardiology department, HWCOL will carry out an enter and view to report on the provision and to make recommendations for improvement. The Neaman Practice has not been visited for 5 years, therefore HWCoL will carry out a routine enter and view visit to the Practice.
5) Maintain, train and utilise a dedicated team of volunteers. To attend focus groups to give the City’s perspective, research and write reports for projects, help with HWCoL events and carry out enter and view visits.
6) Scrutinise how the City of London Corporation awards and monitors its contracts for Social Care provision. Focus on the patient/resident feedback elements of the contracts. Review feedback from patients via the annual social care survey and analyse safeguarding statistics.
The business objectives remain as the following, these comply with both Healthwatch statutory role, and the contract from the City of London Corporation:
1: HWCoL’s voice is recognised: representing the City of London’s residents, workers, and students, ensuring that their voice is heard in every forum where change to the delivery of health and social care is discussed.
2: HWCoL recruits and retains a team of committed volunteers: to deliver our vision through a range of bespoke opportunities.
3: HWCoL is a trusted partner:
• trusted by City residents, students, and workers to raise the issues important to them, with those taking decisions affecting their health and social care needs.
• trusted by the bodies taking decisions, ensuring that they seek HWCoL’s views as an organisation they need, due to HWCoL’s reputation as a reliable source of patient feedback.
4: HWCoL delivers informative research: that impacts positively on City of London residents, workers, and students experience of health and social care services and outcomes.
5: HWCoL is financially stable: holding sufficient cash in the bank to manage any unexpected cashflow issues over the length of the contract.
