Patient Advice and Liaison Service (PALS): A review of PALS services available to City of London residents
The Patient Advice and Liaison Service (PALS) is a service that is mandated within the National Health Service (NHS).
This piece of research was conducted as a result of a number of queries about access to PALS and visibility of the service. HWCoL set out to better understand how PALS can be located, contacted, and accessed and to give residents more confidence in the service.
We therefore set about trying to understand the issues faced and endeavor to provide information to potential users and give providers some insight into the user’s experience.
We hope that this report will enable more residents to be able to contact PALS should they need to in the future.
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