New changes with the Neaman Practice booking system

News - 9 January 2025

The Neaman Practice have recently changed the way you can book your appointments. All requests for appointments will be triaged by GP Dr Hillier. This is to ensure that no patients will ever be told nothing is available.

Each request will be categorised as either urgent: eligible for an on-day appointment; or non-urgent and allocated a time and doctor in the coming fortnight or at a time that suits the patient.
The timeline for online consultations is that submissions made between 8am to 6:30pm (weekdays) will be reviewed by a GP the same day. For urgent cases, these will be resolved within 4 hours and for routine cases, these will be resolved within 72 working hours.

It is important to note that if your situation changes, such as your routine issue becomes urgent, you will need to submit a new consultation or call reception for assistance.
Appointments have to be booked online and a form completed, but for those who choose not to, the receptionists will fill out the form on their behalf. Appointments can no longer be booked through the NHS App, to book an appointment you can visit here or you can call the receptionist on 020 7600 9740

We are keen to know how this new system is working for you. Tell us about your experiences, the good and the bad as its important to know how you the user is experiencing the change. We work closely with the Neaman practice and are keen to make sure that these changes make the difference the team at the Neaman Practice are anticipating.

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