Insight Report: St Bartholomew's Hospital, 1 April 2018 - 31 March 2019
Summary
The report looks at over all experience, the patient journey and care pathways through hospital care, and specific departments such as cancer services and cardiology.
Key Findings
Top issues: Experiences reflect good quality, compassionate services, with good levels of communication, support and involvement.
Top issues: Some patients would like shorter waiting times.
Top conditions: Comments are broadly complimentary on cardiology services, while marginally so on cancer.
Sentiment: The vast majority of patients experience good quality, compassionate treatment and care.
Sentiment: Comments about access to services are mixed.
Top departments: Cardiology receives a notable volume and ratio of positive comments.
Top departments: Comments are broadly complimentary on Cancer services and the Minor Injuries Unit.
Care pathway: Experiences reflect good quality, compassionate treatment and care from doctors and nurses.
Care pathway: Patients comment on good quality diagnosis and follow-on treatment and care.
Care pathway: Comments suggest sentiment on reception and transport services is mixed.
Cancer Services: Patients find staff to be caring, professional and supportive on the whole.
Cancer Services: Some patients comment on long waits at appointments.
Cardiology: Patients find staff to be caring, professional, supportive and informative on the whole.
Cardiology: Some patients would like shorter waiting times at appointments.
Minor Injuries Unit: Patients find staff to be caring, professional and timely on the whole.
Transport: Experiences reflect good quality, compassionate services from transport staff.
Reception: Patients find staff to be caring on the whole.
Diagnosis: Patients comment on high quality diagnosis, with good levels of support, advice and information.
Clinical Treatment: Comments suggest patients are satisfied with most aspects of treatment, on the whole.
Clinical Nursing: Comments suggest patients are satisfied with most aspects of nursing care, on the whole.
Follow On: Patients comment on good quality follow-on treatment and care
You can download the report below
