Opening Times
We are open Tuesdays - Fridays from 09:00 to 17:00. Due to the current pandemic our office is closed, but we are still here for you from our homes. You can reach us via our email info@healthwatchcityoflondon.org.uk or via telephone 020 3745 9563
Who we are and what we do
We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
How we work
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
Our approach
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
Nolan Principles
Healthwatch City of London work to the Seven Principles of Public Life (Nolan Principles), which outline the ethical standards those working in the public sector are expected to adhere to.
These are:
Selflessness
Integrity
Objectivity
Accountability
Openness
Honesty
Leadership
