Consultation of Annual Business Plan 2024

We have used our experience and insights for working with you and others to develop objectives that are locally based and designed to make a difference to those of us who live and work here.  You can read the full plan (link to page) and give us your views using the link below. 
Our top local priorities for the year are as follows:

1)     Deliver 10 patient panels to inform you about Health and Social care topics that are important to you.
2)    Hold a summer information event in June and our AGM in October, both events will give residents important information on local Health and Social Care services and on the work of Healthwatch City of London.  
3)    Undertake two research projects – the use of digital applications in Health and Social Care; the extent of Social Isolation in the City. Both of these topics have been raised by residents as concerns.
4)    Carry out two Enter and Views – St Bartholomew’s Hospital Cardiology Department and the Neaman Practice. Following feedback from residents on the poor patient communication at the St Batholomew’s cardiology department, HWCOL will carry out an enter and view to report on the provision and to make recommendations for improvement. The Neaman Practice has not been visited for 5 years, therefore HWCoL will carry out a routine enter and view visit to the Practice. 
5)    Maintain, train and utilise a dedicated team of volunteers.  To attend focus groups to give the City’s perspective, research and write reports for projects, help with HWCoL events and carry out enter and view visits. 
6)    Scrutinise how the City of London Corporation awards and monitors its contracts for Social Care provision. Focus on the patient/resident feedback elements of the contracts. Review feedback from patients via the annual social care survey and analyse safeguarding statistics.  

To give us your views please use this form 
https://www.surveymonkey.com/r/businessplanconsult2024